Frequently Asked Questions | Portland Cleaning Services

We promise to deliver a clean and orderly space with sanitized surfaces, sparkling entryways, and properly sanitized bathrooms. Our services are flexible to your needs - all at a great price, giving you peace of mind. 

We provide residential and commercial cleaning services in the following locations:

• Oregon: Portland, Troutdale, Gresham, Fairview, Sandy, Happy Valley, Lake Oswego, West Linn, Beaverton, Oregon City, Milwaukie, and more.

• Washington: Vancouver, Camas, Battle Ground, and surrounding areas.
  Contact us to confirm service availability in your specific location.

We provide flexible cleaning schedules tailored to your needs, including:

• Daily
• Weekly
• Bi-weekly
• Monthly
• Custom schedules

Absolutely. Upon request, we use eco-friendly cleaning products and methods to help reduce environmental impact while maintaining a clean and healthy workspace. 

We supply all cleaning products and equipment. If you'd prefer us to use specific items, please notify our office prior to your service. 

Yes, we can supply consumable items (e.g., paper towels, soap) for commercial accounts or Airbnb at an additional 15% surcharge. Let us know what you need, and we’ll include it in your service. 

Your Invoice will include instructions for different ways you can make a payment. We accept various payment methods, including Zelle, Venmo, CashApp, PayPal, or payment through our website. Please include the cleaning date or invoice number with your payment. 

Not at all! Our trained professionals ensure your home or office is secure and cleaned to your expectations.

For safety reasons, we ask that pets be secured during cleaning. Let us know in advance if you have pets so we can take their needs into consideration. 

To help our team clean efficiently, please remove personal items, valuables, and clutter from surfaces you’d like cleaned. 

Please let us know where trash bags should go. If a key or code is required to access the trash area, provide that information in advance. We’ll ensure trash is handled properly. 

Our services do not include hazardous material removal, pest control, or areas requiring specialized equipment. Let us know if you have specific requests, and we’ll discuss your options. 

If something doesn’t meet your expectations, notify us within 24 hours. We’ll promptly address any minor corrections at no additional cost. For more extensive requests, additional charges may apply. 

Tipping is optional but always appreciated! You can tip directly or include it in your payment, noting the amount designated as a tip. 

We require at least 24 hours' notice for cancellations or rescheduling of residential cleaning services. Late cancellations may incur a fee equivalent to one hour of cleaning time. 

Note: Cancellation policies for commercial and office cleaning services are outlined in the respective contracts.

Please provide access details, such as keys, codes, or alternative entry methods, if you won’t be present. We ensure your property remains secure throughout the service. 

If parking is available, provide instructions in advance. For paid parking, the cost may be added to your invoice. If maps or directions to your location are confusing, share additional details to avoid delays. 

While we take great care during our services, if an issue arises, please notify us within 24 hours so we can address it promptly. 

Reach out today for a free quote or more information at (503) 961-4788. You may also visit our Commercial Cleaning Page and Office Cleaning Page for more details.