Terms of Service

Welcome to Flawless Keeping! By accessing our website or using any of our cleaning services, you agree to the following Terms of Service. Please read them carefully to understand your rights and responsibilities.

1. Services

Flawless Keeping provides residential and commercial cleaning services in Oregon and Washington. Our offerings include house cleaning services, maid services, deep cleaning, move-out cleaning, office cleaning, janitorial services, and more.

All services are performed by trained professionals using high-quality, EPA-approved products. Service availability, scheduling, and pricing may vary based on location, scope, and client needs.

2. Customer Responsibilities

By booking a service with Flawless Keeping, you agree to:

• Provide accurate, up-to-date contact and service location information.
• Ensure safe and reasonable access to the property during the scheduled cleaning window.
• Remove fragile, valuable, or personal items from areas being cleaned.
• Notify us in advance if any area requires special cleaning instructions (e.g., delicate surfaces, pet sensitivities, or areas with limited access).
• Maintain a safe environment for our team to perform services, including secure pets and clear hazards.

3. Payments

Payment is due at the time of service unless otherwise arranged. We accept various payment methods including credit cards, digital payments (e.g., Zelle, Venmo, PayPal), and online checkout via our website.

Invoices must be paid in full by the due date listed. Recurring services may require pre-authorization or automatic billing. A 15% surcharge may apply to consumable supply restocking for commercial accounts or short-term rentals.

4. Cancellations & Rescheduling

• Residential Services: Please provide at least 24 hours' notice for cancellations or rescheduling. Late cancellations may incur a fee equal to one hour of cleaning time.
• Commercial Services: Cancellation policies are outlined in the client’s service agreement or contract.
  

To cancel or reschedule, contact us directly via phone or email as soon as possible.

5. Liability & Limitations

While we take every precaution to clean your space safely and thoroughly, Flawless Keeping is not liable for:

• Normal wear and tear on surfaces or materials over time.
• Damage to items improperly secured, labeled, or not disclosed in advance.
• Accidental loss or damage due to pre-existing conditions (e.g., faulty fixtures, loose cabinetry).
• Delays or cancellations due to circumstances beyond our control, including weather events or emergencies.
  

If you notice an issue with your cleaning, please contact us within 24 hours of service completion. We’ll investigate and, where appropriate, return to re-clean or offer a reasonable resolution at our discretion.

6. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your personal information.

7. Changes to These Terms

Flawless Keeping may update these Terms of Service at any time to reflect changes in our operations or applicable laws. Any updates will be posted on this page with a revised effective date. Continued use of our services indicates your acceptance of the updated terms.

Contact Us

If you have questions or concerns about these Terms, please contact:
‍
‍Flawless Keeping
PO Box 752Troutdale, Oregon 97060
(503) 961-4788
clean@flawlesskeeping.com